Teddy Rose Treasures: Refund, Resend, and Returns Policy

At Teddy Rose Treasures, we are committed to providing the best possible service. Please carefully review our refund and returns policy below:

Refund and Returns Eligibility

  1. 30-Day Money-Back Guarantee:

    • You can request a refund or return within 30 days of receiving your order.
    • A clear explanation of the reason for the return is required, along with evidence such as photos or videos, if applicable.
    • Requests should be submitted through our Contact Form on the website.

  2. Valentine’s Day Orders:

    • Orders placed after February 7th are not guaranteed to arrive in time for Valentine’s Day. As stated in our shipping policy, we are not responsible for delays for orders placed after this deadline.

  3. Damaged or Incorrect Products:

    • If your product arrives damaged or incorrect:
      • Provide photos or videos of the damaged item.
      • Submit a detailed explanation of the issue through our Contact Form.
      • We will offer a full refund, replacement, or resend, depending on the issue.

  4. Non-Delivery:

    • If your product has not arrived after the expected delivery time, contact us via the Contact Form.
    • Include tracking details or any non-delivery certification from the local post office, if available.
    • Refunds will not be processed for orders marked as "delivered" by the courier.

Exceptions and Important Notes

  1. Insufficient Address or Unclaimed Packages:

    • Ensure the shipping address provided is complete and accurate.
    • If a package is returned due to an incorrect address or is unclaimed, we are unable to process a refund.

  2. Custom or Personalized Orders:

    • Customized items cannot be cancelled or refunded once payment has been processed.

  3. Evidence for Returns or Refunds:

    • Evidence such as photos, videos, or screenshots of complaints (including name, date, and details) must be provided for processing disputes.

How to Request a Refund or Return

  1. Visit our Contact Form at https://teddyrosetreasure.com/pages/contact .
  2. Provide the following details:
    • Order number
    • Reason for the return or refund request
    • Supporting evidence (if applicable)
  3. Our team will review your request and respond within 3-5 business days.

Order Cancellations

  • Orders can be cancelled for a full refund before they are processed and dispatched.
  • Custom and pre-order items cannot be cancelled once payment has been completed.

We are here to help! If you have any questions or concerns, please don’t hesitate to contact us through our website.

Thank you for choosing Teddy Rose Treasures! 🌹